1. Introduction
At Terra Tanks (trading as Stock Tank Pools Australia), we value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products or services, or interact with us in any way.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. What Personal Information We Collect
We collect personal information that is reasonably necessary for our functions and activities, which may include:
Contact details: Name, email address, phone number, delivery address, and suburb/location.
Order and enquiry details: Product interests, purchase history, quote requests, correspondence.
Newsletter and marketing: Email address and name for newsletter sign-up or marketing communications.
Website analytics: Device/browser information, IP address, usage statistics, and cookies collected via tools like Google Analytics.
Payment details: Payment information is processed securely by third-party providers (e.g., Stripe, PayPal). We do not store your card details on our servers.
Customer service interactions: Any information you provide when contacting our support team, including emails and call logs.
We only collect sensitive information (such as health or biometric data) if you provide it voluntarily and where it is directly relevant to your enquiry or service.
3. How We Collect Personal Information
We collect your personal information in several ways:
Directly from you: When you complete a quote form, make a purchase, contact us, subscribe to our newsletter, or provide feedback.
Automatically: When you visit our website, certain information is collected automatically through cookies, web beacons, and analytics tools (such as Google Analytics) to help us understand how visitors use our site and to improve your experience.
From third-party services: If you interact with us via social media, or if you make a payment using a third-party provider (like Stripe or PayPal), some personal data is shared with us to complete your transaction or provide you with requested services.
Via email/CRM platforms: If you sign up for our newsletter or marketing communications, your information is securely stored and managed by our trusted third-party email and CRM platforms (such as Mailchimp).
4. How We Use Your Personal Information
We use your personal information for the following purposes:
To provide products and services: Fulfilling your orders, delivering and installing products, processing payments, and responding to your enquiries or requests.
To communicate with you: Sending quotes, confirmations, customer support, and updates about your orders or service requests.
For marketing and newsletters: With your consent, sending you promotional emails, special offers, and newsletters. You can opt out at any time by using the unsubscribe link in our emails.
To improve our website and services: Analysing website usage data to enhance your experience, develop new products or services, and ensure our content is relevant and user-friendly.
For legal and compliance reasons: Meeting our legal obligations, resolving disputes, enforcing our agreements, and protecting our rights and property.
We will not use your personal information for any purpose other than those listed above without your explicit consent, unless required or permitted by law.
5. Disclosure of Personal Information
We respect your privacy and do not sell or rent your personal information to third parties. We may disclose your personal information only in the following circumstances:
To trusted service providers and partners: Such as payment processors (Stripe, PayPal), email/CRM providers (Mailchimp, etc.), website analytics providers (Google Analytics), and local distributors or installers, solely for the purpose of fulfilling your orders, providing customer support, or sending you marketing communications if you have opted in.
For legal compliance: To government agencies, regulators, courts, or law enforcement if required by law, regulation, or legal process, or to protect our rights, property, or safety or that of our customers.
In the event of a business transfer: If our business or assets are merged, sold, or transferred, we may transfer your personal information to the relevant third party as part of that transaction, with confidentiality and privacy protections.
We require all service providers who process your data to comply with applicable privacy laws and to use your information only for authorised purposes.
6. Overseas Disclosure
Some of the third-party service providers we use (such as Mailchimp for email, Google Analytics for analytics, and payment processors) may store, process, or transfer your personal information outside Australia—including, but not limited to, the United States, Europe, and Asia-Pacific countries.
While we take reasonable steps to ensure overseas recipients handle your information in accordance with Australian privacy laws, you acknowledge that your personal information may not always be subject to the same level of protection as under Australian law.
7. Data Security & Retention
We take the security of your personal information seriously and have implemented measures to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
Secure website (SSL encryption)
Restricted access to authorised personnel only
Secure third-party platforms for payments and marketing
Regular data backups
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely destroy or de-identify it.
8. Cookies & Website Tracking
Our website uses cookies and similar tracking technologies to enhance your experience, analyse site usage, and assist in marketing our products and services. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our website.
You can control or disable cookies through your browser settings; however, this may affect your ability to use certain features of our website.
For more information on how Google uses data from cookies, please visit Google’s Privacy & Terms site.
9. Access, Correction, and Deletion of Your Information
You have the right to request access to the personal information we hold about you, to update or correct it if it is inaccurate or incomplete, or to request its deletion where legally permissible.
To make such a request, please email us at hello@terratanks.com.au with sufficient details to identify you and your request. We will respond within a reasonable timeframe (usually within 30 days) and may request proof of identity to ensure your privacy and security.
We may decline a request in certain circumstances (for example, if we are required by law to retain the information), but we will always explain our reasons in writing.
10. Opt-Out of Marketing
If you no longer wish to receive marketing emails, newsletters, or promotional offers from us, you can opt out at any time by:
Clicking the “unsubscribe” link at the bottom of any marketing email, or
Emailing us at hello@terratanks.com.au and requesting removal from our mailing list.
After you opt out, you may still receive non-marketing communications from us relating to your orders, account, or service updates.
11. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or to improve clarity.
The latest version will always be available on our website, with the date of last update clearly shown at the top or bottom of the policy.
Your continued use of our website and services after any changes are made constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:
Terra Tanks (Stock Tank Pools Australia)
Email: hello@terratanks.com.au
Phone: 0421824725
Address: Perth, Western Australia
We take your privacy seriously and will do our best to address any concerns promptly and transparently.
